For those of you that have already changed your password from the temporary password sent earlier today, you have the ability to sync emails from Rackspace to MXRoute much more quickly.
You can go to this link https://imapsync.lamiral.info/X/
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For the IMAP Source Mailbox:
Login Name: email address
Password: Rackspace password
IMAP Server Hostname: secure.emailsrvr.com
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For the IMAP Destination Mailbox:
Login Name: email address
Password: MXRoute password
IMAP Server Hostname: lucy.mxrouting.net

Thanks for signing up for our service! To get this set up, you need to know a few things. You should read this entire e-mail before using the service. Do not lose this e-mail, please store it somewhere safe.If you do not see past emails when you log in to the new service it means the emails are still in the process of migrating. If you have a mailbox with thousands of emails it is going to take much longer. We highly recommend purging any unneeded emails to help expedite the process.
=============== E-mail
You can login using the webmail services listed below or via a local service (Outlook, etc…) using the credentials below following the services specific instructions.
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Your Temporary Password: Sent via email
Server Name: lucy.mxrouting.net
‍These are your e-mail ports:
IMAP - 143 (non-SSL), 993 (SSL)
POP3 - 110 (non-SSL), 995 (SSL)
SMTP - 25 (non-SSL), 465 (SSL), 587 (STARTTLS)

Under normal conditions you would set your e-mail client to use SSL with port 993 for IMAP, and port 465 for SMTP
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.=============== Webmail
There are 3 different webmail options you can access using your UN/PW:
Roundcube Webmail: https://lucy.mxrouting.net/webmail
‍Rainloop Webmail: https://lucy.mxrouting.net/rainloop
‍Crossbox: https://mail.mxlogin.com
‍=============== Help
If you need help, you can find our support resources here: https://mxroutedocs.com/general/

Dear Valued Customers,
We hope this message finds you in great spirits. We are thrilled to share some exciting news about our email services. Over the upcoming weekend, specifically during the late hours of Saturday and early hours of Sunday, we will be migrating our email infrastructure from Rackspace to MXRoute, a cutting-edge email hosting platform, to elevate your email experience.
What to Expect with MXRoute:
1. **Enhanced Reliability:** MXRoute is renowned for its top-notch reliability and unparalleled uptime. You can rely on a more stable and uninterrupted email service, ensuring seamless communication at all times.
2. **Improved Security:** MXRoute's advanced security measures will provide better protection against spam, viruses, and other online threats. Your sensitive information will be safeguarded, fostering a secure email environment.
3. **Faster Performance:** With MXRoute's optimized infrastructure, experience faster email delivery and quicker response times. Accessing your emails and attachments will be more efficient, empowering your productivity.
4. **Generous Storage:** Our migration to MXRoute comes with expanded storage capacities, ensuring you have ample space to store all your important emails and files without any concerns.
5. **User-Friendly Interface:** MXRoute offers Crossbox, an intuitive and user-friendly web-based email interface. Managing your emails, contacts, and settings will be a breeze.
We understand the paramount importance of seamless communication, both for your business and personal needs. To ensure a smooth transition, the migration process has been meticulously planned and rigorously tested. There is a possibility that during the migration, we may need to reset your password to migrate your current emails successfully. In such a case, if you encounter login issues, kindly text 413-333-6895, and we will promptly provide you with a temporary password.
Please note that during the migration period, there might be a brief period of downtime when you may not be able to access your emails. To minimize any inconvenience, we have strategically planned the migration to take place overnight on Saturday into Sunday.
Rest assured, our team will be working diligently to ensure a seamless process and to keep any disruptions to a minimum.
If you encounter any issues after the migration or have any questions, please do not hesitate to reach out to our dedicated support team at support@tortus.com or via text message at 413-333-6895. We are committed to assisting you at every step of the way.
We sincerely appreciate your understanding and unwavering trust in our services. We are confident that the migration to MXRoute will bring significant improvements to your email experience, and we eagerly look forward to delivering even better services to you.